FireFront X Open app

FireFront X

Privacy Policy

Last updated 2 October 2026

This Privacy Policy explains how FireFront X (“we”, “our”, “us”) collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using FireFront X (“the Platform”), you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Purpose

FireFront X is a restricted-access platform available only to authorised users. The Platform collects and uses limited personal information required to operate, support, and maintain your account and system functionality.

2. Information We Collect

We may collect the following types of information:

  • Account information: Your name, email address, organisation details, and login credentials.

  • Usage data: Information about how you access and use the Platform (e.g., timestamps, session data, actions taken).

  • Technical information: Device details, IP address, browser type, and operating system.

  • Support communications: Any information you provide when contacting us for technical or administrative support.

We only collect information that is necessary for the operation and improvement of the Platform.

3. How We Use Your Information

We use personal information to:

  • Provide, maintain, and operate the Platform;

  • Verify authorised access and manage user accounts;

  • Diagnose and resolve technical issues;

  • Improve system performance and user experience;

  • Comply with legal or regulatory obligations; and

  • Communicate with you regarding system updates, changes, or support needs.

We do not sell, rent, or trade user information under any circumstances.

4. Access to Data

4.1 Standard administrative users and staff do not have direct access to personal data through the Platform interface.
4.2 Occasionally, authorised technical personnel may require limited access to user information for the purposes of troubleshooting, support, or maintenance.
4.3 Any such access is strictly controlled, logged, and used only for legitimate operational reasons.
4.4 All personnel with access are bound by confidentiality obligations.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:

  • Secure servers and encrypted connections (SSL/TLS);

  • Restricted administrative access;

  • Regular system monitoring and audits; and

  • Secure data disposal practices.

While we apply appropriate safeguards, no method of data storage or transmission over the internet is 100% secure. Users are encouraged to keep their credentials private and report any suspected security issues immediately.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

7. Sharing of Information

We may share personal information only in the following limited circumstances:

  • With trusted service providers who assist in operating or maintaining the Platform (subject to confidentiality agreements);

  • When required by law, regulation, or court order; or

  • To prevent, detect, or investigate potential misuse or unauthorised access to the Platform.

We do not disclose personal information for marketing or commercial gain.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete.
Requests can be made by contacting us (see Section 11). We may need to verify your identity before processing any request.

9. Cookies and Analytics

The Platform may use cookies or similar technologies to manage sessions, improve user experience, and collect analytical data on system usage.
Cookies do not give us access to your computer or personal files. You can adjust your browser settings to disable cookies, but this may affect your ability to use certain platform features.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how your data is handled, please contact us at:

Email: privacy@firefrontx.com

We will respond to all privacy-related inquiries promptly and in accordance with the Privacy Act 1988 (Cth).

12. Jurisdiction

This Privacy Policy is governed by the laws of the State of Queensland, Australia.
Any disputes arising in connection with this Policy or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Queensland.